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FLS MOBILE FLOW EDITION

Business
7010.1090.80694
15.7 MB
by FLS GmbH
Android 6.0+
Apr 29,2025
Package Name: com.fastleansmart.mobileflow

4.3

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Application Description

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to provide a mobile field service solution that harnesses the power of digitization to support on-site employees efficiently and seamlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) enhances efficiency across the entire service process by enabling transparent, paperless call processing. This allows your field service team to concentrate on what matters most—delivering exceptional customer satisfaction.

From sending text message notifications about an engineer's arrival or delivery at the customer's location to offering live on-route tracking, we minimize customer waiting times.

Our dynamic route scheduling, integrated with FLS Real-Time-Scheduling, provides the agility needed to incorporate same-day and ad-hoc requests into the route schedule effortlessly.

The Next Level: Digital Workflow Processes in an App – FLS MOBILE FLOW EDITION

Are you currently modeling your processes in the BPMN standard or considering it for the future? With FLS MOBILE FLOW EDITION, you can seamlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly integration of your field service, providing precisely the queries and process steps tailored to each unique service case.

FEATURES AT A GLANCE

BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set enables rapid digitization of processes in a concise manner.
User and Role Reference: Offers clear, simple, and self-explanatory guidance that supports the skill set of the engineer/driver and minimizes errors during execution.
Transmission of Deployment Data: All necessary data for the deployment, including customer master data, object data, and material data, is sent to the engineer’s device (supporting offline, online, and hybrid scenarios).
GIS Mapping: Integrates with mapping services like Google Maps or custom GEO systems.
Easy Partner and Service Provider Integration: Facilitates integration via link sharing.
Staff Radar: Displays nearby engineers, allowing them to seek assistance from colleagues in proximity.
Push Notifications: Sends alerts to engineers, especially useful in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, typically 30 minutes before the appointment, with live on-route tracking available.
On-Premise Data Recording: Captures call and feedback data, whether online or offline.
Independent Appointment Scheduling: Allows field engineers to make binding appointments, which are considered in FLS Real-Time-Scheduling.
Checklist and Report Management: Records checklists, reports, and updated master data.
Comprehensive Information Provision: Delivers all relevant information including work scope and content, deadlines, and customer and machine or system data.
Real-Time File Exchange: Enables the exchange of photos and documents in various formats (photos, Word, Excel, PDF) directly to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures after the engineer’s deployment, ensuring compliance and accountability.
Mobile Time Recording: Manages activity and absence records.
Mobile Materials Management: Includes van stocktaking, booking and reordering of used materials, and transparent recording of material exchanges between colleagues.
- Display and management of material groups, locations, storage facilities, and inventory.
- Handling of serialized materials.
- Booking of material movement.
- Purchase or restock requests.