RCM

RCM: Streamlined Repossession Management with Real-Time Case Mapping

RCM integrates seamlessly with RecoveryConnect® and MRS web applications, providing field agents with real-time repossession assignment information. This empowers agents to minimize risk by preventing wrongful repossessions and rapidly updating unit status to "On Hook." Post-"On Hook" status, agents can proceed with asset recovery at their convenience and in a safe manner. A permissions walkthrough video is available: https://youtu.be/rW0rJGe0Wr8. Our privacy policy can be found here: https://mbsicorp.com/privacy/.

RCM's intuitive map interface allows drivers to efficiently manage addresses using custom icons, enabling one-touch updates, pick-up location setting, and improved unit recovery rates. The system supports custom filters for streamlined map navigation. Each asset recovery form captures condition details and photos, automatically generating a Condition Report for client submission.

Key RCM features include:

• Customizable map icons (Pro): Enhance visual organization and clarity.
• One-touch "On Hook" status: Instantly update case status.
• Streamlined Asset Recovery: Expedite condition reporting, photo uploads, and personal property documentation.
• Real-time case information & addresses: Access crucial details instantly.
• Rapid map search (Pro): Efficiently locate cases.
• Favorite cases: Prioritize frequently accessed cases.
• Case filtering: Optimize address routing.
• One-touch updates: Simplify status changes.
• Automated geo-updates: Maintain accurate location tracking.
• To-Do list: Manage and track condition reports for recovered units.

24/7 support is available. Contact us via our website: https://mbsicorp.com/contact/ or through our Contact Us form.

Version 3.0.33 Updates (October 2, 2024)

• Mobile Case Acceptance: Users can now accept cases directly from their mobile devices.
• Home Page Case Management: Accept or decline cases from the "NEW CASES" section on the home page.
• Multi-select Cases: Long-press to select multiple cases simultaneously.
• Advanced Search & Filtering: Refine searches by client, case type, dates, or "accepted before" status.
• Comprehensive Case History Logging: Maintain a detailed record of all case activity.